Whether you are a first-time visitor or returning to Wildz, this guide covers the essential features you need to know. From account setup to bonus calculations and secure withdrawals, every step is explained with practical examples to help you play confidently.
Getting Ready
- Check your internet connection – a stable line prevents interruptions during gameplay.
- Prepare a valid government-issued ID (passport or driver’s license) for identity verification later.
- Choose your device – the site works smoothly on desktops, tablets, and as a progressive web app (PWA) on mobile browsers.
- Familiarise yourself with game types: slots, table games, and live dealer titles have different rules and house edges.
- Set a budget before you start – decide how much you are willing to deposit and lose without chasing losses.
- Read the bonus terms for any promotion you intend to claim – wagering requirements and game contributions vary.
Account Setup
- Click the “Sign Up” or “Register” button on the homepage.
- Fill in your email, username, password, and personal details (name, date of birth, address).
- Select your preferred currency and agree to the terms of service.
- Complete the email verification by clicking the link sent to your inbox.
- Log in and proceed to the “My Account” section to upload the required KYC documents (ID, proof of address).
- Wait for the verification email – typically processed within 24 hours. Once verified, you can deposit and claim bonuses.
Calculating Your Bonus
Assume the welcome offer is a 100% match bonus up to €300 plus 50 free spins on a popular slot. You decide to deposit €150.
Important: The bonus amount is exactly equal to your deposit (up to the cap). Here the bonus is €150.
Total balance after deposit and bonus: €150 (cash) + €150 (bonus) = €300.
Wagering requirement is stated as 35x the bonus plus deposit amount. Formula: (deposit + bonus) × wagering multiplier = (€150 + €150) × 35 = €300 × 35 = €10,500.
You must place bets totalling €10,500 before any winnings from the bonus can be withdrawn. Contributions vary by game: most slots contribute 100% (each €1 bet counts fully), table games often contribute 10% (€1 bet counts as €0.10), and some games may contribute 0%.
Example: If you play only slots (100% contribution), you need to wager €10,500. At an average slot RTP of 96%, the theoretical loss is 4% of wagers, i.e., €10,500 × 0.04 = €420. Since your bonus is €150, the expected value after meeting wagering is roughly €150 – €420 = -€270 (negative, so consider bonus as a chance to play longer rather than guaranteed profit).
Free spins winnings are usually credited as bonus money with a separate wagering requirement, often 40x the winnings. If you win €20 from the free spins, you must wager €20 × 40 = €800 before withdrawing.
Payment Methods
| Method | Min Deposit | Max Withdrawal | Processing Time |
|---|---|---|---|
| Visa / Mastercard | €10 | €5,000 per transaction | 1–3 business days |
| Skrill / Neteller | €10 | €10,000 per transaction | Up to 24 hours |
| Paysafecard | €10 | Not available for withdrawals | N/A |
| Bank Transfer | €20 | €10,000 per transaction | 3–7 business days |
| EcoPayz | €10 | €5,000 per transaction | Up to 24 hours |
All deposits are instant. Withdrawals are subject to pending time (usually 24–48 hours for review) before processing.
Security Overview
The casino uses 128-bit SSL encryption to protect all data transmissions. It operates under a Curacao eGaming license, which ensures regular audits but does not guarantee tax exemption. Note: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence – check with a tax advisor.
Account security is reinforced by optional two-factor authentication (2FA). You can enable this in the security settings. KYC verification is mandatory before the first withdrawal; acceptable documents include passport, driver’s license, and a recent utility bill.
Responsible gambling tools include deposit limits, session reminders, self-exclusion, and reality checks.
Support Guide
- Forgot password: Click “Forgot Password” on the login page, enter your email, and follow the reset link. If the email does not arrive, check your spam folder or contact support to resend it.
- Account locked: After multiple failed login attempts, the account may be temporarily locked. Contact live chat to verify your identity and unlock it.
- Withdrawal delay: If a withdrawal takes longer than the stated processing time, first check that all documents are verified. If everything is in order, open a ticket via email or live chat with your withdrawal reference number.
- Bonus not credited: Ensure you entered the correct bonus code (if required) and met the minimum deposit. If the bonus still doesn’t appear, contact support with your deposit transaction ID.
- Technical glitch during play: Refresh the page and clear your browser cache. If the problem persists, try a different browser or device. Report any lost bets due to disconnections to support with a screenshot.
FAQ
How do I withdraw my winnings?
Go to the cashier section, select “Withdraw,” choose your preferred method, enter the amount, and confirm. You must have completed wagering requirements and submitted all KYC documents before the first withdrawal.
What documents are required for KYC?
You need a copy of your passport or driver’s license (front and back) and a recent utility bill or bank statement showing your full name and address. Documents must be clear and in colour.
Can I change my bonus after accepting it?
Once a bonus is credited, it cannot be removed or changed. If you prefer not to use a bonus, you can contact support to decline it before making any bets with bonus funds.
What is the maximum bet allowed while a bonus is active?
The maximum bet per spin or hand is typically €5 when playing with bonus funds. Exceeding this limit may void the bonus and any associated winnings.
Which games contribute most to wagering requirements?
Slots contribute 100% of bets. Table games such as blackjack and roulette contribute between 5% and 10%. Live dealer games and some video poker variants contribute 0%.
Is there a time limit to complete wagering?
Yes, the welcome bonus must be wagered within 30 days of activation. Free spins winnings usually have a 7-day expiry for wagering.
Can I play from any country?
Acceptance depends on your country’s legal framework and the casino’s terms. Players from certain jurisdictions (e.g., United States, United Kingdom, France) may be restricted.
Insider Advice
The loyalty programme rewards regular play through a tiered system. Points are earned at a rate of 1 point per €10 wagered on slots (lower rates for table games). Tiers include Bronze, Silver, Gold, and Platinum. Benefits at each level:
- Bronze: 10% weekly cashback on losses, personal account manager.
- Silver: 15% cashback, expedited withdrawals (within 12 hours), occasional free spins.
- Gold: 20% cashback, higher withdrawal limits (up to €20,000 per month), exclusive tournament invitations.
- Platinum: 25% cashback, dedicated VIP host, bespoke rewards (e.g., luxury gifts, event tickets), no wagering free spins.
To move up a tier, you need to accumulate a certain number of points within a quarter (e.g., 5,000 points for Gold). Points reset every three months unless you maintain activity. Consider playing slots with high RTP and low volatility to maximise point accumulation without excessive risk.
Always gamble responsibly. Set time and deposit limits before you start. If you feel the urge to chase losses, use the self-exclusion tools available in your account settings. Enjoy the games, but remember that outcomes are random and the house always has an edge in the long run.
